Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Swastiva (the “Service”) — a platform that helps you plan a trip to Bali and book stays, experiences and transport from independent third-party providers. By using Swastiva you agree to these Terms. If you don’t agree, please don’t use the Service.

1. Who we are

Swastiva (“we”, “us”, “our”) is operated from Bali, Indonesia. We provide two things: an AI-assisted trip planner, and a booking service that acts as an intermediary between you and independent providers of accommodation, tours, activities and transport (the “Providers”). We are not the Provider of those travel services ourselves — the relevant Provider is responsible for delivering what you book.

2. Eligibility and your account

You must be at least 18 years old (or have the consent of a parent or guardian) to book through Swastiva. When you create an account you agree to provide accurate, current information and to keep your login details secure. You are responsible for all activity that happens under your account. Tell us promptly if you suspect any unauthorised use.

3. Trip planning and AI itineraries

Our planner uses artificial intelligence to suggest a day-by-day itinerary drawn from our catalogue of real places. These suggestions are provided for inspiration and planning only. Details such as prices, availability, opening hours, travel times and suitability for your circumstances can change, and you should verify anything important before you rely on it. We do not warrant that any itinerary is complete, accurate, or suitable for a particular purpose.

4. Bookings

When you place a booking, you enter into a contract for those travel services with the relevant Provider (with us acting as intermediary), subject to that Provider’s own terms and conditions — including their cancellation and refund policy, check-in rules and any age or health requirements. You should read the Provider’s terms shown at the time of booking. A booking is confirmed only once you receive our confirmation; until then, prices and availability are not guaranteed.

5. Prices and payment

Prices are shown in Indonesian Rupiah (IDR) unless stated otherwise, and may include or exclude taxes and fees as indicated at checkout. Payments are processed by third-party payment providers; by paying you authorise the charge and agree to the payment provider’s terms. We are not responsible for a Provider’s price changes before your booking is confirmed, or for charges, currency conversion or fees applied by your bank or card issuer.

6. Changes, cancellations and refunds

Changes, cancellations and refunds are governed by the relevant Provider’s policy, which is shown before you book. Where a refund is due, it is generally returned to your original payment method; the timing depends on the Provider and the payment processor. Some bookings are non-refundable. If you need help, contact us and we’ll do our best to assist, but we cannot override a Provider’s policy.

7. Your responsibilities

• Give accurate traveller details, and check them before you pay.
• Make sure you hold valid travel documents, visas and, where required, vaccinations.
• Arrange your own travel insurance — we strongly recommend it and do not provide it.
• Comply with local laws, customs and each Provider’s rules while travelling.

8. Acceptable use

You agree not to misuse the Service — including by attempting to disrupt or gain unauthorised access to it, scraping or harvesting data, using it for fraud or any unlawful purpose, infringing anyone’s rights, or submitting content that is illegal or harmful. We may suspend or remove access if you breach these Terms.

9. Intellectual property

The Service, its content, software and branding are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your own personal, non-commercial trip planning. You may not copy, resell or exploit any part of the Service without our permission.

10. Third-party services

The Service links to and integrates with third parties — Providers, payment processors and others — that are governed by their own terms and privacy policies. We are not responsible for the content, products, services or conduct of any third party.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including as to accuracy, reliability, availability, or fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free, or that AI suggestions or Provider listings are accurate or up to date.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for the acts or omissions of independent Providers. Where we are found liable, our total aggregate liability arising out of or relating to the Service or a booking is limited to the amount you paid to us in respect of the relevant booking. Nothing in these Terms limits any liability that cannot be limited under applicable law.

13. Indemnity

You agree to indemnify and hold us harmless from any claims, losses or expenses arising from your misuse of the Service or your breach of these Terms or of applicable law.

14. Changes to the Service and these Terms

We may change, suspend or discontinue parts of the Service, and we may update these Terms from time to time. When we make material changes we’ll update the date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

15. Suspension and termination

We may suspend or terminate your access to the Service if you breach these Terms or where we reasonably need to for legal, security or operational reasons. You may stop using the Service and close your account at any time.

16. Governing law

These Terms are governed by the laws of the Republic of Indonesia, and any dispute relating to them or to the Service will be subject to the jurisdiction of the courts of Denpasar, Bali, unless applicable consumer law gives you the right to bring proceedings elsewhere.

17. Contact

Questions about these Terms? Email us at hello@swastiva.com or use our contact page. See also our Privacy Policy.