swastiva
Help centre

How can we help?

The short answers to the questions we hear most about planning, booking and managing a Bali trip.

Planning your trip

How does the AI planner work?
Describe your trip — the dates, who's coming and the kind of holiday you want — and Swastiva drafts a real, day-by-day itinerary from a curated catalogue of Bali places. Every stop is a genuine, bookable listing, never invented.
Is it free to plan?
Yes. Building an itinerary is completely free. You only pay when you choose to book the stays, tours or transport behind it.
Can I change the itinerary?
Absolutely. Regenerate a whole day, swap or remove a stop, or add your own — tweak it until the trip fits how you want to travel.
Are the places on my plan real?
Every suggestion is a listing in our catalogue, grounded in real data rather than generated. If it's on your plan, it exists and you can book it.

Booking & payments

How do I book what's on my plan?
The stays, experiences and transport behind your itinerary drop into a single cart. Review them, then check out once — no juggling separate booking sites.
What currency will I pay in?
Indonesian rupiah (IDR). Prices are shown and settled in rupiah, so there are no hidden foreign-exchange markups.
What payment methods can I use?
You'll see the available payment options at checkout, and everything is processed securely.
How do I get my confirmation?
Once your payment goes through we email your booking confirmation and vouchers. You can also find them any time in your account.

Changes & cancellations

Can I change or cancel a booking?
Cancellation and change terms are set by each operator and shown on the listing before you book. If you need a hand, contact us and we'll help sort it out.
Where do I find my bookings and vouchers?
Sign in and open Bookings & payments in your account. Each booking has a voucher you can view or download.

Your account

Do I need an account to use Swastiva?
You can explore and start planning freely. You'll sign in to generate and save an itinerary and to book — and any trip you planned beforehand is kept and linked to your new account.
I'm having trouble signing in.
Get in touch and we'll help you get back into your account.

Still need a hand?

Can’t find your answer? Send us a message — we usually reply by email within a day.